Policys

+SHIPPING & RETURNS+

SHIPPING & RETURN
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ORDER & SHIPPING CONFIRMATION
‍you will receive an order confirmation by e-mail shortly after placing your order. please note that during big drops, confirmation time may take up to 4 days.
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as soon as your order is dispatched, you will receive a shipping confirmation by e-mail. this email will include shipping carrier and tracking info for your parcel.
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SHIPPING
we strives to deliver your purchased item/items as soon as possible. the vast majority of our orders will be shipped within 24h from the minute you placed the order. orders placed on weekends and holidays will normally be shipped the next business day.
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your order will be processed when the transaction is complete. as soon as your order is dispatched, you will receive a shipping confirmation by email. this email will include carrier and tracking information for your parcel. dispatch of orders may take up to 5 business days. please note that delivery times are provided as guidelines only, and commence from the date of dispatch. however, we cannot be held liable for any delay that we are not accountable for.
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SHIPPING CARRIER
all orders will be delivered by postnord and will be available for pick-up at your nearest postnord service point. 


FREE SHIPPING ABOVE 900 SEK
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DELIVERY TIME
‍orders will be delivered within 1-4 days from the day you received the shipping confirmation.
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RETURNS
‍we do not accept any returns or exchanges, due to all collections being customized after the order's placed. of course, if there is something wrong with your item/items, please contact us and we will sort it out.  [email protected] 

please, do not hesitate to contact us if you have any further questions about the products.+[email protected] +

 

+Privacy Policy+

this privcy policy describes how thebrandnightmare.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

DEVICE INFORMATION

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

ORDER INFORMATION

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Bigcartel and PostNord.

CUSTOMER SUPPORT INFORMATION

  • Examples of Personal Information collected: Name, E-mail, order id number, address and telephone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

MINORS

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] .